All sales are final. Please read all listings carefully. If you are unhappy with your order please let us know so we can make it right.
We comply with NSW Office of Fair Trading regulations on refunds.
It states we are not required to provide a refund or replacement if you change your mind. However we understand sometimes you might find another item you like more. if your order has not been shipped, we are happy to swap products around.
Most orders are shipped within 1-2 days so if you need to cancel your order please let us know asap. once it has left us we are unable to retrieve your parcel. Please note we have a $10 restocking/cancellation fee for any orders cancelled (this includes pre orders).
If your order is damaged during transit, we will provide a replacement of the same or similar product. if you would prefer, we are happy to offer a store credit and you can purchase whatever your heart desires!
We ask you to please return the damaged products in a safe and secure manner using a trackable shipping method at your own cost. Upon receiving the item, we will refund your shipping costs.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.